jets9 Privacy Policy — Your Data, Your Rights
We are committed to protecting the personal information of every jets9 player in Bangladesh. This policy explains exactly what data we collect, why we collect it, and how we keep it safe.
Overview
Last updated: January 2026This Privacy Policy ("Policy") describes how jets9 ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal information of users ("you", "Player") who access or use jets9.club. By creating an account on jets9.club, you confirm that you have read and understood this Policy and consent to the data practices described within it. This Policy applies to all players based in Bangladesh and to anyone who interacts with jets9.club regardless of location.
1. Information We Collect
jets9 collects personal information that is necessary to operate a secure, compliant, and functional online gaming platform. We collect information in three main ways: directly from you when you register or interact with the platform, automatically when you use the platform, and occasionally from trusted third-party partners involved in payment processing or identity verification.
Information You Provide Directly
When you register, verify your account, make a deposit, request a withdrawal, or contact support, you may provide us with:
- Your full name and date of birth, as provided at registration or during KYC verification.
- Your Bangladesh mobile number, which serves as your account identifier and is used for SMS verification and account recovery.
- Copies of identity documents submitted for KYC verification, such as your national ID card, passport, or birth certificate.
- Payment information such as your bKash or Nagad mobile wallet number, used solely to process your deposits and withdrawals. jets9 does not store full card numbers for card-based payments.
Information Collected Automatically
When you access jets9.club, our platform automatically records certain technical information. This data helps us maintain platform performance, detect fraud, and improve the user experience for Bangladesh players. Automatically collected data includes:
- Your IP address and general geographic location (country and region level — jets9 does not track precise GPS location).
- Device information including device type, operating system version, browser type and version, and screen resolution.
- Session data including login timestamps, pages visited, games played, bet amounts, and session duration. This data is used for account security, fraud prevention, and responsible gaming monitoring.
Information from Third Parties
jets9 may receive information about you from our payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and from identity verification services used to conduct KYC checks. This information is received solely for the purposes of completing transactions and verifying your identity in accordance with our security obligations. jets9 does not receive marketing or behavioural data about you from any third party.
2. How We Use Your Information
jets9 processes personal data only for specific, legitimate purposes. We do not use your personal information for any purpose beyond those listed below without first obtaining your explicit consent.
- Account creation and management: to register your account, verify your identity, process KYC checks, and manage your account settings and preferences.
- Transaction processing: to process your deposits and withdrawals through bKash, Nagad, Rocket, Upay, or card payment channels, and to maintain an accurate record of your transaction history.
- Security and fraud prevention: to monitor account activity for signs of fraud, multi-accounting, bonus abuse, money laundering, or other prohibited conduct as defined in our Terms & Conditions.
- Customer support: to respond to your queries, complaints, and support requests, and to maintain a record of communications for quality assurance purposes.
- Responsible gaming: to monitor gaming patterns for signs of problem gambling, to enforce self-exclusion and deposit limit requests, and to contact players who may be at risk in accordance with our responsible gaming obligations.
- Platform improvement: to analyse aggregated, anonymised usage data in order to improve the performance, design, and content of jets9.club for Bangladesh players.
3. Sharing Your Information
jets9 does not share your personal data with external parties except in the specific circumstances described below. In every case, data sharing is limited to what is strictly necessary for the stated purpose.
Payment Processors
To process your deposits and withdrawals, jets9 shares the minimum necessary payment data with the relevant payment processor (bKash, Nagad, Rocket, Upay, or card network). This data transfer is encrypted and governed by the respective payment provider's own privacy and security standards. jets9 does not store full payment credentials on its own servers.
Legal and Regulatory Obligations
jets9 may disclose personal data to law enforcement agencies, financial regulators, or other government authorities where required by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to prevent or investigate illegal activity, protect the safety of users, or defend the legal rights of jets9. In such cases, jets9 will disclose only the minimum information required.
Game Technology Providers
jets9's game lobby is powered by third-party game studios and live casino providers such as Pragmatic Play, Evolution Gaming, Ezugi, and others. When you play a game provided by these studios, limited session data (such as bet amounts and game outcomes) may be processed by those providers' systems for the purpose of delivering the game to you and ensuring fair play. These providers are contractually bound to process your data only for the purposes of delivering their services and are not permitted to use your data for their own marketing purposes.
4. Cookies and Tracking Technologies
jets9.club uses cookies and similar tracking technologies to operate correctly and to give you a consistent experience across sessions. We use three categories of cookies:
- Essential cookies: these are strictly necessary for the platform to function. They enable you to log in, maintain your session, and complete transactions. These cookies cannot be disabled without preventing you from using the platform.
- Functional cookies: these remember your preferences such as language selection and interface settings. They are not essential but improve your experience. You may disable them via your browser settings without losing access to the platform.
- Analytics cookies: these collect anonymised data about how players use jets9.club, including which pages are visited most often and where users encounter difficulties. This data is used in aggregate form to improve platform performance and is never linked back to individual identities.
You can control and delete cookies through your mobile browser's settings at any time. Please note that disabling essential cookies will prevent you from accessing your jets9 account. jets9 does not use any advertising cookies or third-party retargeting pixels.
5. Data Security
jets9 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include 256-bit SSL encryption on all data transmitted between your device and jets9.club, secure server infrastructure with access controls limiting who within our organisation can view personal data, and regular security assessments of our platform and payment systems.
Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, jets9 will notify affected players without undue delay and will take all reasonable steps to contain the breach and limit its impact.
6. Data Retention
jets9 retains your personal data for as long as your account remains active and for a period thereafter as required by our operational and legal obligations. Specifically: account registration data and transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements; KYC verification documents are retained for a minimum of five years following the completion of the verification process; support communications are retained for two years from the date of the last interaction; and anonymised analytics data may be retained indefinitely as it cannot be linked to any individual.
When your data is no longer required for the purposes for which it was collected, and when retention is no longer required by law, jets9 will securely delete or anonymise your personal information using industry-standard data destruction methods.
7. Your Rights
As a player on jets9, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]. jets9 will respond to all data rights requests within 30 days.
- 👁️Right of Access — You may request a copy of the personal data jets9 holds about you at any time.
- ✏️Right of Rectification — You may ask us to correct any inaccurate or incomplete personal data we hold about you.
- 🗑️Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- 📦Right to Data Portability — You may request a structured, machine-readable copy of the personal data you have provided to jets9 for transfer to another service.
- 🚫Right to Object — You may object to jets9 processing your personal data for direct marketing purposes. Note: jets9 does not currently send direct marketing communications without your prior consent.
To exercise any of the above rights, please contact our support team by email at [email protected], clearly stating your request and the registered mobile number associated with your jets9 account. We may need to verify your identity before fulfilling a data rights request to protect the security of your account.
8. Children and Minors
jets9 is strictly for adults aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If you are a parent or guardian and believe that your child has registered an account on jets9.club, please contact us immediately at [email protected] and we will close the account and delete all associated personal data without delay. Any user found to be under the age of 21 will have their account immediately suspended and all funds held pending further investigation.
9. Changes to This Privacy Policy
jets9 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When a material change is made to this Policy, we will update the "Last updated" date shown at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification.
Your continued use of jets9.club after any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you should stop using the platform and contact support to request account closure.
Your Privacy Matters — Play with Confidence
jets9 protects your data so you can focus on the games. Explore our full casino experience or check the FAQ for answers to common privacy questions.
Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how jets9 handles your personal information, please reach out to our support team. We aim to respond to all privacy-related enquiries within 30 days.
Email us at: [email protected]